DELIVERY SCHEDULE
Delivery timescales are dependent on where the products are sourced. The majority of products are held at our US warehouse with some goods being held at the EU and UK warehouses. The location sourcing of the products will be detailed under the ‘Add to basket’ button. Timescales for delivery will differ accordingly:
‘In stock, delivery from Brownells USA’ - We aim to achieve 7-10 working days for delivery from dispatch, please allow 7-14 working days.
‘In stock, delivery from EU warehouse’ - We aim to achieve 5-7 working days for delivery from dispatch, please allow 7-10 working days.
‘In stock, delivery from UK warehouse’ - We aim to achieve 2-3 working days for delivery from dispatch.
All retail prices include duty, VAT and excise. You will not be charged additional import duties.
If you have registered, you can check the status of your orders and backorders by logging into ‘My account’ and going to your ‘My orders’ section where you will also see your tracking details.
A shipping confirmation email containing a ParcelForce tracking link will be sent once the order has been dispatched. The tracking will not activate until ParcelForce have received the order from customs and scanned it into their system. The ParcelForce website will show the below message:
'Tracking status: Advised. We have no tracks for your parcel yet. The status of your parcel will be updated in due course.'
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable and time for delivery will neither be of the essence nor will it be a fundamental term of the contract between us. We will endeavour to keep you informed of any delay to your expected delivery date. The estimated delivery timescales are dependent on airfreight and customs clearance.
You are responsible for providing the full and correct delivery address, ensuring availability to receive delivery of your order, and that the delivery destination is suitable for delivery.
Please note: We do not ship to the Channel Islands, BFPO addresses, Freight Forwarders or P.O.Boxes.
DELIVERY CHARGE
For UK orders a flat rate of £6.99 (inclusive of VAT) will be charged for carriage irrespective of the item quantity, size and weight of the order.
All orders over £199 delivered to the UK are carriage free.
For orders with instock and backordered products a choice is offered on checkout:
‘Await backordered item/s and ship complete order in one delivery’ or ‘Part ship order, backorder item/s to follow when all in stock’. If the part ship choice is made a shipping fee will be charged if any part of the split order is below £100.
All orders are delivered by ParcelForce.
BACK ORDERS
Brownells maintain good stock levels on all products listed. If a product has 'Back order' instead of 'Add to basket' then the item is not in stock and we can back order for you. Occasionally inventory errors may occur. You will always be emailed with the option to cancel your order if you would rather not wait. If Brownells UK cannot obtain a back order we reserve the right to refund without obligation.
If you have registered you can check the status of your backorders by logging into 'My account' and going to the 'My orders' section. In this section you will see your orders, backorders and current status. You will also be able to cancel the backorder from here should you so wish.
Backorder transactions will not be debited until the item/s have come into stock and the order is ready for dispatch.
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