Terms and Conditions

Brownells UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@brownells.co.uk. 

Our Contact details: 

  
Tel & Fax:  01788 815115
email: sales@brownells.co.uk

Our Phone lines are open Monday - Friday 9:00 am to 5:00 pm

We advise you to print and keep safe a copy of these Terms and Conditions. 

GUIDANCE NOTES - PLEASE READ  

Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to Brownells.co.uk ("Brownells UK") and should be considered carefully before you place an order with us. 
These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business, and to create an understanding between us. 
Please note carefully the section which refers to our Returns Procedure, and the section which details our obligations under the Distance Selling Regulations. 
If you have any questions relating to the Terms, please e-mail us direct at sales@brownells.co.uk. If you have shopped with us before, please quote your unique customer number on the e-mail. This can be found on top of your last invoice. 

GENERAL  

For purposes of the Terms "we", "us", "our" refer to Brownells UK and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.
The Terms apply to all transactions carried out on the Brownells UK website and through our mail order system. Should this not be the case we will indicate either "this applies to website sales only" or " this applies to mail-order sales only".
All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law but nothing in these terms and conditions shall affect the statutory rights of any consumer except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of our products.
We will not be liable to you for any other claims which arise out of the supply of our products to you unless we are grossly negligent.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are grossly negligent, we will not be liable to you for losses as a result of unauthorised access to information provided by you.
We will use all reasonable endeavours to carry out our obligations to you within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of our obligations to you by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control Act of God, explosion, flood, tempest, fire or accident, War or threat of war, sabotage, civil disturbance or requisition, Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, Import or export regulations or embargoes, Strikes, lock outs or other industrial actions or trade disputes, Difficulties in obtaining raw materials, labour, fuel, parts or machinery, Power failure or breakdown in machinery.
We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms. These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a member of the Board of Directors of Brownells UK. 
These conditions are subject to English law and the jurisdiction of the English courts.  

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. 

Payment Provider - We use Worldpay to process our online payments through a secure gateway. Payment types accepted are:
Visa Credit / Debit
Mastercard Credit / Debit
Maestro
JCB

WorldPay FuturePay Agreement:
To process backorders a limited payment agreement is set for the value of your order that is out of stock and on backorder. To cancel your backorder and FuturePay agreement you can do so at any time prior to shipment in you 'Account - My Orders' section or by telephone or email. Contact details are at the bottom of this page.

Worldpay provide a secure payment gateway that utilizes various security measures to ensure the protection of sensitive information during online transactions. These measures include encryption of data, secure socket layer (SSL) technology, and fraud detection systems that monitor transactions in real-time to prevent unauthorized activity.
Worldpay are committed to providing its customers with the highest level of security when processing payments through its platform. To achieve this, Worldpay employs a number of advanced security technologies and processes that work together to keep customer information and transactions safe.
Worldpay’s privacy policy can be read by visiting https://www.worldpay.com/uk/privacy-policy

We are entitled to refuse any order placed by you and will not be required to provide an explanation.
You must be resident in the United Kingdom.
Ownership of the goods transfers when we have been paid in full and delivery has taken place. 
Occasionally a manufacturer may change the specifications of a product. Should this happen to a product you have ordered from us we will endeavour to offer you a substitute product of no less specification and equivalent price. If you are unhappy with the replacement you can return it by contacting our Returns Team. Contact details are at the bottom of this page.
All sizes and dimensions are approximate and pictures may only be representative but we make every effort to make sure they are as accurate as possible.
Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered. 
We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you have appropriate insurance. Brownells UK accepts no liability whatsoever where products are misused or not used in accordance with instructions. 
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices and availability on our website are accurate, errors may occur. If we discover an error in the price or availability of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We are not obliged to provide a product to you at an incorrect (lower) price.
All quotations are subject to change by Brownells UK at any time upon notice to Purchaser. All quoted prices are based on the current exchange rate, tariffs and costs of shipping. Brownells UK reserves the right to reflect unanticipated cost charges in the selling price at the time that the order is placed. 
Payment can be made by any method specified in our Payment Options section on checkout. For Net terms BACS payment is required.

INTERNATIONAL ORDERS 

After a strategic review of Customs export and import restrictions on most of the products, we have regrettably decided that we are no longer able to accept or process orders for international customers outside the UNITED KINGDOM (UK).

We do not ship to BFPO addresses or to Freight Forwarders.

We would like to take this opportunity to thank you for your valued custom in the past and apologise for any inconvenience this may cause.  

REGISTERED FIREARMS DEALERS - PROOFING 

We have been asked by the Proof House, as agents of Brownells USA, to remind all trade customers on purchasing pressure bearing parts such as, chambered barrels, receivers, bolts etc. that:

"It is a criminal offence to import Firearms into the UK which have not been proved in a C.I.P (the international proof governing body) approved Proof House, without giving written notification to the British Proof Authority within 7 Days of their entry or submitting for proof within 28 days of their entry. It is also a criminal offence to export a firearm which is not marked with a valid Proof Mark."

Please ensure that you comply with the above requirement.  

DESTINATION CONTROL STATEMENT

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. Government or as otherwise authorized by U.S. law and regulations.

DELIVERY SCHEDULE

DELIVERY CHARGE

For UK orders a flat rate of £6.99 (inclusive of VAT) will be charged for carriage irrespective of the item quantity, size and weight of the order.
All orders over £199 delivered to the UK are carriage free.

For orders with instock and backordered products a choice is offered on checkout:
‘Await backordered item/s and ship complete order in one delivery’ or ‘Part ship order, backorder item/s to follow when all in stock’. If the part ship choice is made a shipping fee will be charged if any part of the split order is below £100.
All orders are delivered by ParcelForce. 

BACK ORDERS

Brownells USA maintain good stock levels on all products listed. If a product has 'Back order' instead of 'Add to basket' then the item is not in stock and we can back order for you. 
Occasionally inventory errors may occur. You will always be emailed with the option to cancel your order if you would rather not wait. If Brownells UK cannot obtain a back order we reserve the right to cancel without obligation. 
You can check the status of your backorders by logging into 'My account' and going to the 'My orders' section. In this section you will see your orders, backorders and the dates expected in stock. You will also be able to cancel the backorder from here should you so wish. 
Transactions will not be debited until the item has come into stock and has been dispatched.

CREDIT CARD SECURITY 

All credit card numbers are encrypted when the order is placed using 128 bit encryption. They are only decrypted after they reach us. They are not held in clear text on any web site. 

PRIVACY POLICY 

Brownells UK do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. 

Data collected by this site is used to: 

a. Take and fulfil customer orders 

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

d. New Customers are automatically enrolled in our Newsletter mailing list.  You can opt out at any time

e. Screen personal data of all orders against lists with persons or entities we are not allowed to do business with. Refer to the Privacy Policy for further details: Privacy Policy

RETURNS POLICY - RETAIL CUSTOMERS

• Right for you to Cancel:

• Please note:

Quotations:

SPECIFIC KNIFE SALE TERMS

Our company policy states that we shall not supply knives of any kind (nor knife making materials or accessories), to persons under the age of 18 years. We regret that we cannot send knives to educational addresses. We supply knives solely for legitimate field, recreational, sports and utility use, or as collectable curios. We reserve the right to refuse a sale or terminate a contract should we have any reason whatsoever to believe that the person to whom we shall supply may be under the age of 18 years, or if we believe that the supply may contravene any other legislation affecting the sale of knives. Further, by entering into a contract with us for the purchase of a knife, you are hereby consenting to our undertaking such searches as may be reasonably to satisfy ourselves as to legislative compliance.
The following statements are made for the purpose of giving guidance, and cannot be viewed as comprehensive knife safety instructions. Ultimately, knife safety is your responsibility and common sense should be exercised at all times. A blunt or carelessly handled knife can cause serious injury. Keep a keen edge on your knife and exercise caution when sharpening the blade. Always use a Knife with proper due care and attention, and never use a knife as a pry bar or a screwdriver, or for a purpose for which it is not specifically designed. Never threaten anybody with a knife, even in jest, as this is a serious Criminal Offence. And never leave a knife where it might be accessible to a child, a minor or any third party.

EXPANDING AMMUNITION - BULLET HEADS

If you wish to purchase expanding pistol caliber bullet heads we will need you to provide us with your local RFD details and you will need to confirm that they will accept these on your behalf. If the RFD has an account with us we can ship to them, if not we will require them to fax or email their RFD certificate. Once this is done you can place the order with their address as an 'alternative delivery address' when you place the order. Once this arrangement is in place all future orders from Brownells UK that require validation of your firearms certificate can be shipped to your local RFD. If you have any queries please do not hesitate to contact customer service at: sales@brownells.co.uk or by telephone on: 01788 815115.

NORTHERN IRELAND CUSTOMERS

EU COOKIE LAW

Brownells UK Cookie Policy. Due to a change in EU law on 26th May 2012 we have to display the following information. 

Nothing has changed in any way with how we store data or how the site operates, but we are now obliged to give the following information.

Please read the following info on cookies with care, as your continuing use of this website means that you agree with the way this site utilises cookies in support of your browsing and shopping experience. 99% of all online shops operate this way and it is known as implied consent. If you choose to continue using this website with your browser set to accept cookies we will assume that you wish to access the content and features offered through this site and that you consent to the use of cookies as described below and as implemented through our e-Shop. If this is not the case then you should leave this site or continue with cookies disabled in your browser. However we would advise that this will result in reduced access and functionality.

The information below is a quick guide to cookies and describes how this site uses cookies and also provides you with guidance on how to modify your browser settings to control your browser’s use of cookies.

What are cookies? A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user. Other kinds of cookies perform essential functions in the modern Web. Perhaps most importantly, authentication cookies are the most common method used by web servers to know whether the user is logged in or not, and which account they are logged in under. Without such a mechanism, the site would not know whether to send a page full of sensitive information, or a message saying "sorry, you need to log in".

How this site uses cookies 

1. Anonymous tracking of site visits, i.e. so that we can monitor how many unique visitors have visited the site, but not who they are, etc.
2. Improving security on the website to prevent fraudulent activity and protect your personal data.
3. Identifying visitors for login purposes. This ensures that you remain logged in on each page you visit, allows your browser to remember your login credentials and allows the site to make recommendations based on your purchases.
4. Storing an anonymous reference to your shopping basket.
5. Storing an anonymous reference to information you enter into the website.
6. Cookie control via your browser.

All browsers are different. However, if you want to control the use of cookies via your browser then you must contact your browser provider for guidance or follow their help sections. 

Please click on this Link for more info.

FIREARM STORAGE

SPECIAL OFFERS & COUPON CODES

• Special offers and coupon codes are only valid for orders placed online.
• Special offers and coupon codes entitle you, at the time of ordering, to a saving on a new order placed with Brownells UK.
• Brownells UK reserves the right to decline to accept orders where, in its opinion, a coupon code is invalid for the order being placed.
• Special offers and coupon codes are only valid on specific products while stocks last and may be withdrawn at any time without prior notification.
• Only one coupon code can be used per order.
• Coupon codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
• In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.
• In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Brownells UK reserves the right to deduct the value of the offer from the refund.
• Brownells UK reserves the right to change these Terms and Conditions at any time.
• Coupon codes found in Brownells UK newsletters or leaflets may only apply to items advertised in the newsletter or leaflet.
• All offers are restricted to retail buyers only and only one item per purchaser for the period of the offer is allowed.
• While we try and ensure that all prices and availability on our website are accurate, errors may occur. We are not obliged to provide a product to you at an incorrect (lower) price.

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